![]() ![]() The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭustom products (such as special orders or personalized items). You can always contact us for any return question at AND ISSUES Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at Please note that return shipping will need to be sent to the following address: Shop 1 57-61 Thomson St, Belmont, Victoria 3216 You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Sensory Kingdom has a 14-day return policy, which means you have 14 days ( at your cost ) after receiving your item to request a return. ![]() Sensory Kingdom is here to help so if you have any questions, please contact us. Your order is now completed, once payment has been confirmed Sensory Kingdom will contact you regarding pickup/shipping.Visit Sensory Kingdom in-store and collect all your required items, inform the staff that your order is NDIS Plan managed and they will ask for the required information.*NDIS Order's will be cancelled after 15 days if payment has not been completed. Once payment has been confirmed Sensory Kingdom will contact you regarding pickup/shipping.Sensory Kingdom will create your order and submit the invoice directly to your plan manager for payment.Add all your required items to your cart and click the SUBMIT NDIS ORDER button below.Submit the receipt on the NDIS Portal for reimbursement.Visit Sensory Kingdom in-store and collect all your required items and pay using the available payment options.Sensory Kingdom will pack your items ready for delivery/collection.Add all your required items to your cart and checkout using the available payment options, once confirmed a PDF invoice will be emailed for submission via the NDIS Portal for reimbursement. ![]()
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